How do I claim a promotion?
To claim a promotion, you must first log in to your account and navigate to the promotions section. Most offers require you to manually 'Opt-In' by clicking the claim button before you make a deposit or place a bet. Once opted in, the system tracks your eligibility and applies the bonus automatically upon completion of the required action.
Why was a promotion not applied to my deposit?
The most common reason is failing to opt in before making the deposit. Many promotions are not automatic and require a manual trigger in the account dashboard. Additionally, some payment methods may be excluded from specific offers, or you may have already claimed a conflicting promotion. Always check the specific offer's terms link before depositing.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the terms. If you activate a new offer while another is still active, it may replace the previous one or be unavailable until the first is completed. Check the 'stacking' rules on the individual terms page for each specific offer to avoid losing progress.
Where do I check the terms for a specific promotion?
Every active offer in your account promotions section has a dedicated 'Terms and Conditions' link. This link provides the authoritative rules, including wagering requirements and game restrictions. We strongly recommend reviewing this link before opting in, as the values and rules are only legally binding as presented within that specific offer's terms.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile web and the official phjoin app. The claiming process remains the same: log in, visit the promotions tab, and opt in. Since our platform is mobile-first, you can track your bonus progress and read the terms directly from your smartphone without any loss of functionality.
What happens if I forget to opt in?
If you complete the required action—such as a deposit—without opting in first, the bonus typically cannot be applied retroactively. This is a common mistake, so we advise players to always make the promotions section their first stop after logging in. If you are unsure, contact support before completing a transaction.
Can I cancel an active promotion?
Depending on the offer, you may be able to cancel a promotion through your account settings. However, canceling often means forfeiting any bonus funds and potentially any winnings derived from that bonus. Please review the specific terms of the active offer to see if cancellation is permitted and what the consequences are.
How do I find out when new promotions are released?
The best way to stay updated is to regularly check the promotions section of your account. We also send notifications to registered users and update our main promotions overview. By keeping your account notifications active, you will be alerted to new categories of rewards and limited-time event opportunities as they become available.